Privacy Policy
Website Privacy Policy
Effective Date: August 11, 2026
Tampa Bay Veterinary Medical Group, Tampa Bay Veterinary Group, Tampa Bay Animal Hospitals, and the affiliated veterinary hospitals listed on TampaBayVets.net (collectively, “Tampa Bay Veterinary Medical Group,” “we,” “us,” or “our”) respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit TampaBayVets.net, contact one of our hospitals, schedule an appointment, submit a form, opt in to receive text messages, use our online services, or otherwise interact with us.
1. Who We Are
Tampa Bay Veterinary Medical Group is based in the Tampa Bay, Florida area and operates or is affiliated with veterinary hospitals serving Tampa and surrounding communities.
This Privacy Policy applies to the veterinary hospitals listed on TampaBayVets.net, including:
- North Bay Animal Hospital
- Pebble Creek Animal Hospital
- Temple Terrace Animal Hospital
- The Cat Doctors
- Caladesi Animal Hospital
- Tampa Palms Animal Hospital
- All Creatures Animal Hospital
- Cheval Animal Hospital
- Noah’s Ark Animal Hospital
It also applies to additional or successor affiliated hospitals identified on TampaBayVets.net from time to time.
2. Information We Collect
We may collect information about you in several ways.
Personal Information
When you contact us, request an appointment, become a client, complete a form, make a payment, request a prescription, or otherwise use our services, we may collect:
- Name
- Email address
- Telephone or mobile phone number
- Mailing address
- Preferred hospital or veterinary provider
- Pet name and identifying information
- Pet species, breed, age, sex, weight, and medical information
- Appointment and service requests
- Prescription and pharmacy information
- Payment and billing information
- Information contained in communications you send to us
- Any other information you voluntarily provide
Payment card information may be processed directly by third-party payment processors and may not be stored directly by us.
Communications
We may collect information contained in:
- Website contact forms
- Appointment requests
- New-client forms
- Patient forms
- Prescription refill requests
- Emails
- Telephone calls and voicemail
- Text or SMS messages
- Patient portal or mobile application communications
- Surveys, reviews, or other feedback
Automatically Collected Information
When you visit our website or interact with our digital services, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- General geographic location
- Referring website or search terms
- Pages viewed
- Links clicked
- Time and date of visits
- Website usage information
- Cookie and similar technology identifiers
3. How We Use Your Information
We may use the information we collect to:
- Schedule and manage veterinary appointments
- Create and maintain client and patient records
- Provide veterinary care and related services
- Communicate with you regarding your pet’s care
- Send appointment confirmations and reminders
- Provide preventive care and follow-up reminders
- Respond to questions and service requests
- Process prescription and pharmacy requests
- Process payments
- Provide customer support
- Maintain veterinary and business records
- Send operational or service-related communications
- Send educational or promotional communications when permitted
- Send SMS or text messages when you have opted in to receive them
- Improve our website, services, and client experience
- Detect or prevent fraud, misuse, or security incidents
- Comply with legal, regulatory, professional, and recordkeeping obligations
4. SMS / Text Messaging Privacy
If you opt in to receive SMS or text messages from Tampa Bay Veterinary Medical Group or one of our affiliated hospitals, we may collect:
- Your mobile phone number
- Your consent to receive SMS messages
- Records relating to your opt-in or opt-out preferences
- Messages exchanged between you and our hospital or communication platform
We may use SMS messaging to provide:
- Appointment confirmations and reminders
- Preventive care reminders
- Prescription or pharmacy notifications
- Service updates
- General two-way client communications
- Hospital announcements
- Educational communications
- Promotional or marketing communications when you have consented to receive them
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties for their own marketing or promotional purposes.
We may disclose mobile information to service providers that assist us in delivering SMS messages or operating our communications systems, but only as reasonably necessary to provide those services on our behalf.
You may opt out of SMS messages at any time by replying STOP to a message.
For assistance, reply HELP or contact the applicable Tampa Bay Veterinary Medical Group hospital.
Message frequency varies. Message and data rates may apply.
Opting out of SMS communications does not prevent us from contacting you through other appropriate methods when necessary to provide veterinary care or respond to a request.
5. Marketing Communications
Where permitted, we may send educational, promotional, or marketing communications by:
- SMS or text message
- Telephone
- Other electronic communication services
You may opt out of marketing emails using the unsubscribe instructions included in the message.
You may opt out of SMS marketing messages by replying STOP.
Opting out of marketing communications does not affect communications that are necessary for veterinary care, appointment administration, billing, prescriptions, safety, or other non-marketing services.
6. How We Share Information
We do not sell or rent personal information.
We may share information in limited circumstances, including:
- With veterinarians, veterinary technicians, and team members involved in providing services
- Among affiliated Tampa Bay Veterinary Medical Group hospitals when reasonably necessary for veterinary care or operations
- With veterinary laboratories, pharmacies, specialists, referral hospitals, and other providers involved in your pet’s care
- With service providers that assist us with practice management, communications, payment processing, scheduling, website operations, data storage, or similar business functions
- When you request or authorize the disclosure
- When required by law, subpoena, regulation, court order, or governmental authority
- When reasonably necessary to protect the safety, property, or legal rights of our hospitals, employees, clients, patients, or others
- In connection with a merger, acquisition, sale, restructuring, or other business transaction
SMS Information
Notwithstanding the above, mobile phone numbers, SMS opt-in information, and SMS consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
This restriction does not prevent us from using service providers that process SMS information solely to provide communications or related services on our behalf.
7. Third-Party Service Providers
We may use third-party providers for services including:
- Veterinary practice management
- Medical record management
- Online appointment scheduling
- Client communication
- SMS and email messaging
- Payment processing
- Online pharmacy services
- Prescription fulfillment
- Website hosting
- Cloud data storage
- Website analytics
- Cookie management
- Marketing services
- Cybersecurity
- Client portals and mobile applications
These providers may process information as necessary to perform services on our behalf.
Third-party services may have separate privacy policies and terms. We encourage you to review those policies before submitting information directly to a third-party service.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide veterinary care
- Maintain client and patient records
- Satisfy veterinary medical record requirements
- Process transactions
- Respond to client requests
- Maintain business records
- Resolve disputes
- Prevent fraud or misuse
- Enforce our policies
- Comply with legal, regulatory, tax, accounting, insurance, and professional obligations
Information submitted through forms or communications may become part of the client or patient record.
Veterinary medical records may be subject to legal and professional retention requirements and may not be eligible for deletion even when other personal information can be deleted or inactivated.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, destruction, or misuse.
These safeguards may include:
- Access controls
- Password and authentication protections
- Vendor security safeguards
- Employee training
- Data backups
- System monitoring
- Other reasonable security practices
No electronic transmission, website, database, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
10. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:
- Operate website features
- Remember preferences
- Understand website usage
- Analyze traffic
- Improve website performance
- Measure communications and advertising effectiveness
Cookies may include functional, preference, analytics, statistics, or marketing cookies.
Where available, you may use our website cookie controls to manage certain categories of cookies.
You may also configure your browser to block or delete cookies, although some website features may not function properly if cookies are disabled.
11. Third-Party Links
TampaBayVets.net may link to third-party websites and services, including:
- Online pharmacies
- Payment providers
- Financing providers
- Appointment platforms
- Social media
- Mapping services
- Veterinary resources
We are not responsible for the privacy, security, or content practices of independent third-party websites or services.
12. Children’s Privacy
Our websites and services are intended for adult pet owners and are not directed to children under 13.
We do not knowingly collect personal information directly from children under 13 through our websites.
If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it where required.
13. Your Rights and Choices
Subject to applicable law and veterinary record requirements, you may be able to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Update your contact information
- Request account inactivation
- Request deletion of certain information
- Withdraw consent to certain communications
- Opt out of marketing emails
- Opt out of SMS messages by replying STOP
- Manage certain cookie preferences
- Ask questions about how your information is collected, used, or disclosed
Certain information may need to be retained due to veterinary medical record requirements, legal obligations, regulatory requirements, or legitimate business needs.
14. Florida Residents
Tampa Bay Veterinary Medical Group is based in the Tampa Bay, Florida area and primarily serves clients in Florida.
We handle personal information in accordance with applicable federal and Florida law.
Where an applicable privacy law provides additional rights, qualifying requests will be addressed as required by law.
15. SMS Terms and Conditions
Use of our SMS messaging program is also subject to our SMS Terms & Conditions, which are incorporated into this Privacy Policy by reference.
The SMS Terms & Conditions explain matters including:
- Consent to receive messages
- Types of messages sent
- Message frequency
- Message and data rates
- Opt-out procedures
- HELP instructions
- Carrier and delivery limitations
The current SMS Terms & Conditions may be made available on TampaBayVets.net.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, affiliated hospitals, legal requirements, or business practices.
Changes will be posted on TampaBayVets.net with an updated effective date.
17. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact:
Tampa Bay Veterinary Medical Group
Admin@TampaBayVets.net
Tampa, Florida
Website: TampaBayVets.net
You may also contact the individual Tampa Bay Veterinary Medical Group hospital where you receive veterinary services.
For SMS support, reply HELP to a message or contact your applicable hospital.
Tampa, FL 33615 (View map)
Tampa, FL 33647 (View map)
Tampa, FL 33617 (View map)
Tampa, FL 33647 (View map)