In-hospital, Curbside, Telehealth, Mobile Services, and More

Tampa Bay Animal Hospitals adjust to providing care during the re-opening of Florida associated with human coronavirus COVID-19 by continuing Curbside Concierge Service, Telehealth, and Mobile Services. We look forward to resuming in-hospital outpatient appointments, safely.

The health and safety of our clients and staff is of utmost importance as we continue to provide the best care possible to pets.

We remain committed to caring for our patients and meeting their health care needs in the safest and best way possible. Be assured that we continue to follow CDC guidelines and federal, state and local recommendations for practicing social distancing. We have established a safe plan to resume normal services to see our patients for healthy pet exams, all procedures and surgeries and urgent care needs.

We are maintaining normal hospital and veterinarian appointment hours and providing comprehensive veterinary care to all our patients. To enhance the safety of our clients, staff, and patients, we are offering the following services and taking these precautions.

Services Options Available to Our Clients

1) In-hospital Outpatient Appointments

Our veterinarians and other practice team members enjoy their personal interactions not only with pets, but also with their pet parents, our wonderful clients. We truly look forward to inviting clients back into the hospitals now, as we feel that we can do so without compromising the safety of anyone.

Anticipated safety precautions for in-hospital outpatient appointments include:

• Limited number of in-hospital appointments and only 1 pet parent per visit to enhance social distancing.
• All practice team members and clients wear face coverings/masks.
  • Clients will be asked to bring their own face covering/mask, but if they forget theirs, we will supply a disposable mask.
• Clients call when they arrive curbside. Our parking lot signs have our phone number and a parking space number.
• When an exam room is ready, clients are invited to enter the hospital with their pet and go directly into an exam room.
• Social distancing of 3 feet maintained during interactions between clients and veterinarians/practice team members.
• Lobby chairs are currently not available
• Hand sanitizer available in every exam room and at lobby counter.
• Exam rooms and lobby chairs sanitized after each use.
• Door handles (front doors and exam room doors) sanitized after each visit.
• Contactless payments.
• Additional precautions for staff include daily temperature checks as well as assessment of signs of illness and recent exposure to anyone that has or is suspected of having COVID-19.

2) Curbside Concierge Service

Please call us when you arrive in our parking lot. Our curbside concierge service offers the following benefits:

• Most importantly, curbside service enhances your safety and that of our team members.
• We will come to your car, get your pet, provide care, and return your pet to you.
• You can either wait in your car for the care to be provided or leave and return at a later time.
• Conversations between you and the veterinarian would be by phone or video chat depending on your preference.
• Team members providing curbside service wear masks.
• The outsides of pet carriers are wiped down with a disinfectant prior to being returned to pet owners.
• The outsides of pet carriers are wiped down with a disinfectant prior to being returned to pet owners.
• Payment can be made over the phone or through our website on your mobile phone.
• Medications and pet food can also be picked up curbside. Call ahead to order and when you arrive for us to bring it to your car.

3) Airvet Telehealth Consultations

We offer Airvet, an app that gives our clients access to care anytime, anywhere. Connect with your own veterinarian or an in-network Airvet veterinarian within seconds to get answers, do follow-ups, and sometimes just to get reassurance during those “I don’t know if I should be freaking out or not!” moments. Some benefits include

• 24/7/365 availability
• $30 per telehealth session
• The Airvet app can be downloaded at the Apple App Store and the Google Play Store.

4) Mobile Services

• We can pick up your pet from your home, provide appropriate care, and return your pet later in the day.
• There is usually no cost for this service.
• Please call for details and to schedule.

5) Medication and Pet Food Delivery

• In addition to offering curbside concierge service for medications and pet food, we mail medications at no charge.
• Medications and pet food including prescription diets are delivered by our mobile services, often the same day or next day.

6) Online Pharmacy and Pet Food

• All medications and premium pet foods including prescription diets are available from our online pharmacy.
• Prices are typically similar to or below those of other online pet medication/food provider websites.
• Free shipping with orders of $49 or AutoShip.

A link to our Home Delivery Store can be found at here.

For more information about COVID-19 and pets, this is a great resource from the American Veterinary Medical Association: https://bit.ly/302dstX.

If you have additional questions or concerns, please don’t hesitate to reach out to us.